Refund policy

By placing an order through the casivra website, you agree to the terms below. These policies are designed to ensure transparency regarding our return, refund, and exchange procedures. These policies apply to orders shipped within the United States.

30-DAY RETURN POLICY

We offer a 30-day return window, which means you may request a return within 30 days of receiving your order.

To be eligible for a return, your item must be in new, unused, and original condition, including original packaging and tags. A valid proof of purchase or receipt is required.

Please note:

  • Free gifts and promotional giveaways are non-returnable
  • Custom-made or pre-order items require 10–15 business days for production and are non-refundable due to their customized nature
  • All custom products are still covered under a 1-year warranty for quality-related issues

If your return is approved, we will provide a return address and instructions.

⚠️ Important:
Do not install or modify the product if you intend to return it. Items returned with installation marks (e.g., adhesive foam applied, mounting damage, or reduced resale condition) may not be eligible for refund. All items must be returned in original packaging.

Unauthorized returns without prior approval will not be accepted.

REFUND PROCESS

Once we receive and inspect your returned item, refunds will be processed within 10 business days.

Please note:

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
  • Items must pass inspection to qualify for a refund
  • Processing and inspection may take 1–7 business days after arrival

RETURN PROCESS

To initiate a return, please contact us at:

📧 Email: support@casivra.com

If your return is approved, we will provide detailed instructions and the return shipping address.

Important:

  • Items must be shipped back at your own expense unless otherwise stated
  • Returns sent without prior approval will not be accepted
  • Please retain your tracking number for proof of return shipment

DAMAGED, WRONG, OR DEFECTIVE ITEMS

If your order arrives damaged or incorrect, please accept the delivery first.

Then contact our support team immediately, and we will assist you with a replacement or return solution.

📧 Email: support@casivra.com
📞 Phone: +1 404 259 9379

EXCHANGES

We only offer exchanges for:

  • Damaged items
  • Incorrect products
  • Wrong size (if applicable)
  • Manufacturing defects

To request an exchange, please contact:

📧 Email: support@casivra.com
📞 Phone: +1 404 259 9379

MODIFICATIONS TO SERVICE AND PRICING

Prices are subject to change without prior notice.

We do not offer price adjustments after an order has been placed and confirmed.

We reserve the right to modify, suspend, or discontinue any part of the service at any time without notice.

We are not liable for any resulting changes, price updates, or service interruptions.

ORDER CANCELLATION & REFUNDS

If your order is still in processing, you may request cancellation for a full refund.

If your order has already been shipped and a tracking number (UPS / USPS / DHL) has been issued, cancellation is no longer possible. In this case, you must wait for delivery and then initiate a return request.

Contact Us

If you have any questions regarding your order or shipping status, please reach out to us:

If you have any questions or need assistance, our team is here to help.

  • Email: support@casivra.com

  • Phone: +1 404 259 9379

  • Hours: Monday - Friday | 9:00 AM - 6:00 PM EST

Mailing Address: 1500 N Grant St, Denver CO 80203, United States

We are always here to help and ensure you have a great shopping experience with Casivra.