FAQs
Q: Do your products fit all Tesla models?
A: Casivra is exclusively focused on Tesla vehicles. Each product is precision-engineered for specific models, including Model 3, Model Y, Model S, Model X, and Cybertruck.
Please always check the product title and description carefully to confirm compatibility with your vehicle’s model year and variant (e.g., 2024+ Model 3 Highland) before purchasing.
🔧 Installation
Q: Do you provide installation guides?
A: Yes. Most Casivra products include printed installation instructions inside the package.
For more advanced products (such as body kits or aerodynamic components), we also provide:
- Step-by-step installation guides
- Photo instructions
- Video tutorials (available on our website or product page)
Our goal is to make installation as simple and accurate as possible, even for DIY users.
🚚 Shipping
Q: How much does shipping cost?
A: We offer free shipping on all orders within our standard shipping regions. No hidden fees are added at checkout.
Q: How long will it take to receive my order?
A: Orders are typically processed within 1–3 business days.
Delivery time depends on your location, but usually ranges from:
7–14 business days
Once your order ships, you will receive a tracking number via email.
🔄 Returns & Refunds
Q: What is your return policy?
A: Casivra offers a 30-day return policy from the date of delivery.
To qualify for a return, items must be:
- Unused and in original condition
- Returned with original packaging
- Accompanied by proof of purchase
Please note that returns must comply with our return policy requirements to be eligible for a refund.
For assistance, contact us at:
📧 support@casivra.com
🌱 Sustainability & Mission
Q: How does Casivra contribute to the environment?
A: At Casivra, we are committed to supporting a more sustainable automotive future.
In addition to promoting electric vehicle customization, we actively support environmental initiatives such as:
- Tree planting programs
- Renewable energy contributions
- Sustainable supply chain improvements
A portion of every order contributes to these environmental efforts.
Q: Are your packaging materials eco-friendly?
A: We continuously optimize our packaging strategy and prioritize recyclable and reduced-plastic materials to minimize environmental impact while ensuring safe product delivery.
🛡️ Warranty
Q: What is the warranty on Casivra products?
A: All Casivra products come with a 1-year limited warranty covering manufacturing defects.
If a product experiences material or structural failure under normal use within one year, we will provide a replacement.
Please note:
Damage caused by curb impact, improper installation, or external misuse is not covered.
💬 Customer Support
Q: How do I contact the Casivra support team?
A: You can reach our Casivra support team via:
- Live Chat on our website
- Email support (recommended)
We typically respond within 24 hours (Monday–Friday).
📞 Contact Information
📧 Email: support@casivra.com
📞 Phone: +1 (404) 259-9379
Service Hours:
Mon – Sat: 8:00 AM – 5:00 PM (PST)
Mon – Sat: 9:00 AM – 6:00 PM (PDT)